FREE SHIPPING ON ORDERS OVER $150 | ITEMS ARE MADE TO ORDER UNLESS NOTED "IN STOCK".

FAQS and Care


Ceramic Care

All ceramic wares are handmade using mid-fire stoneware with lead-free and food safe glazes. All dinnerware is microwave and dishwasher safe; however, hand washing is preferred as it will prolong the longevity of the piece. 

Orders & Shipping

Most ceramic pieces are made to order and will take about two to three weeks to ship once an order is placed. If customization is desired or your order is time-sensitive, please send us an email. A tracking email will be sent once the item has shipped from our studio.

All ceramics wares are shipped using recycled cardboard and packing paper and compostable packing peanuts. Gopi Shah Ceramics works to ensure each package is properly packaged and secured so that your order gets to you unharmed. We are not liable for lost or stolen packages or additional shipping charges incurred from incorrect and non-validated shipping addresses.

Returns & Exchanges

Though Gopi Shah Ceramics packages all orders with care, due to the fragile nature of pottery, some items may arrive damaged. If your item is damaged or broken upon receipt, please contact us to have it replaced or refunded. We will need photos of the product as well as the packaging to submit a claim. 

Since we are a small business operating at a made to order scale, we unfortunately cannot accept returns.